Thank you for visiting the official website of https://www.thevillalife.com (the "Site").
HiUp Suites Inc. (d/b/a The Villa Life) ("Villa Life", "we", "us" or "our") respects the privacy of users who visit this Site and use our services. This Privacy Statement explains how we may collect, use, disclose and otherwise process personal information of individuals who use and interact with this Site, as well as information you may submit when you contact us by email or make an account on our Site.
What personal information do we collect?
In this Privacy Statement, "Personal Information" includes any information about an identifiable individual or any information that may reasonably be linked to an individual.
When you interact with us
When you visit our Site, make an account or contact us, you may choose to provide some personal information such as information necessary to process an order or for the purpose of your inquiry.
When you make an account on our Site or place an order, we may collect the following personal information:
Contact Information, such as your name, email address and phone number;
Payment Information, such as credit card number and other billing information to process the payment; and
Account Information, account profile information and the contents of your correspondence with us.
Information we collect automatically
When you visit the Site, we may automatically collect certain information about your device, including information about your IP address and other unique identifiers and device information, some usage information such as the browser type, time zone settings, language preferences, operating system, length of visit, pages viewed on the site and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site as this information helps us understand how you use the site features and the content of the website in order to make improvements and tailor the content to your preferences.
We collect this information using the following technologies:
"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.
You can opt-out of cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of our website's features, and may prevent us from providing you with the information and services you have requested.
How we may use your personal information
We may use this personal information for the following purposes:
to process orders and payment for services;
to contact you in regards to your orders and inquiries;
to improve our website and to provide you with a personalized experience;
to allow you to visit and interact with the website,
to identify you when you return to our website or when you contact us;
with your consent where required, to send you promotional communications such as special offers, or other promotions;
to conduct internal analyses and maintain appropriate records for internal administrative purposes, such as analyzing trends, usage, and activities of visitors and users of the website and mobile applications;
to detect, prevent or investigate security breaches or fraud;
to protect our business, including to enforce rights or to comply with applicable laws; and
for any other purposes to which you provided consent.
You may refuse to provide us with your personal information. However, some personal information is necessary to process orders for services or products.
Our website might include links to third-party websites as well as content and applications hosted and served by third parties. When clicking on those links, these third-parties may collect your personal information. If you follow a link to a third-party website, please refer to the third-party's privacy statement for information on the type of personal information it collects, and how it uses or discloses it and for information on its privacy practices.
How we may share your personal information
We share your personal information with:
Third-party providers helping us operate our website, as well as providers offering services such as hosting, data analytics, event logging, information technology, digital and other marketing;
Third-party providers and suppliers assisting us in the fulfillment and delivery of your order;
Payment processing and fraud prevention providers to process your payment and assist us in our monitoring for fraud;
A buyer or a successor in the event of a merger, restructuring, or other sale or transfer of some or all of our assets; or
to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law, or when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Villa Life, our customers, or others.
We only use service providers that ensure a comparable level of protection for your personal information and are under legal and contractual obligations to adhere to applicable privacy and data protection legislation, to safeguard personal information in accordance with the sensitivity of the information, and to only use the personal information provided to them for the purposes in which it was disclosed.
How we protect your personal information?
We use reasonable and appropriate security measures designed to help secure your personal information against unauthorized use, loss, access, modification, destruction or disclosure while it is in our custody or under our control. These measures include physical, organizational and technological measures that are proportionate to the quantity and sensitivity of the personal information. Physical measures include secure work areas, and technological measures include encryption, firewalls, anti-virus and system security monitoring. Organizational measures include the use of access controls to restrict access to personal information on a "need to know" basis for our employees, contractors and agents.
Location and retention of your personal information
The personal information we collect is stored and processed on servers located in [Canada and United States]. Information stored in a foreign jurisdiction may be subject to the laws of general application in the foreign jurisdiction, including lawful access, and may be accessible to foreign officials or law enforcement. If we transfer your personal information outside of your jurisdiction, we will take steps to ensure your information is adequately protected in accordance with applicable privacy and data protection laws.
The time periods for which we retain your personal information depend on the purposes for which we collected it. We routinely destroy personal information that is no longer required for the purpose for which it was collected, including for the purposes of processing the service ordered, or meeting any legal or reporting requirements.
Accuracy of personal information
We take reasonable steps to ensure that the personal information in our custody is accurate and up-to-date for the purposes for which the information was collected.
Your Rights
Depending on where you reside, you may have one or more of the following rights relating to your personal information. Some of these rights will be subject to specific requirements or limitations under applicable law. Available rights may include:
Right to opt-out: You may "opt-out" or withdraw your consent at any time to the collection, use, disclosure or any other form of processing of your personal information.
Rights of access, correction and erasure: You may request access to and obtain a copy of any of your personal information that we hold, to request the correction of any inaccurate, outdated or incomplete information related to you or to request the deletion of your personal information under certain circumstances. You also have the right to know the types of personal information being collected, whether your personal information is being sold or shared, and to whom it is being sold or shared.
Data portability: You may request to receive all personal information that we hold in a structured, commonly used and machine-readable format. You may also require that we share this information to another entity, where this is technically feasible.
Right to objection or restriction of processing: You may object to or restrict our processing of your personal information under specific circumstances. Where your personal information is subject to restriction we will only process it with your consent or for the establishment, exercise or defense of legal claims. You may also have the right to opt-out of the sale of personal information to third-parties. In addition, you may have the right to object to processing (including profiling) where we are relying upon legitimate interests to process personal information.
Right to object to direct marketing (including profiling): you may have the right to object to our use of your personal information (including profiling) for direct marketing purposes.
Right to equal service and price: you have the right to be free from discrimination, for instance, being charging a different price or providing a different quality of goods or services to you for exercising your rights.
If you wish to exercise any of these rights, please contact us by sending an email to
support@thevillalife.com
We will respond within 30 days. If we cannot accommodate a request, we will provide you with a justification.
Children's Privacy
We do not knowingly collect personal information from children under the age of 13. None of our services are intended for use by children under the age of 13. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us and we will promptly respond.
Contact us
If you have any questions or comments about this Privacy Statement, or regarding your personal information, the ways in which we collect and use your personal information, or your choices and rights regarding such use, please contact us by email at to support@thevillalife.com. If after you contacted us you are still not satisfied, you have the right to file a complaint with your local privacy authority.
Updates
We may make changes to this Privacy Statement to reflect our current use and treatment of your personal information. If we change the way we handle your personal information, we will update this Privacy Statement and notify you or seek your consent as and when appropriate.
Last modified: April 2022